At work, we are in the middle of the fiscal year-end close which means everyone is working extra hours to make sure all the company’s books balance. Barbara Adams was talking to Debora  and I about a vendor who emailed two directors with a complaint. The vendor complained that she was “lost in the world of no response from Mrs. Adamsâ€? … claiming she left two voice mails for Babs on Friday (she did not) and darn, if it hadn’t been a WHOLE business day (and a little more) without hearing back. Barbara stood there shifting her eyes back and forth and repeated the phrase a couple of times. Then she perked up and exclaimed, “I like that! I want to print that up and put it in my office. I know exactly how she feels! I haven’t been able to get in touch with Mrs. Adams in weeks!!â€?

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